Cancellations

We understand that sometimes the unforseen happens.  To safeguard yourself if you need to cancel your holiday we highly recommend that your take out holiday protection cover.  There are many insurance options out there and we always recommend that you shop around. 

Cancellation charges are applied as follows:
Any booking deposit will be forfeit if you cancel your booking within 10 days of your arrival date, with the exception of Christmas bookings, Bank Holidays, Group Bookings and School Holidays.

 

Any cancellations received within 48 hours of the scheduled date of arrival as printed on your booking confirmation will result in a charge equivalent to the cost of two nights' accommodation on bookings of 3 days or less, or 3 nights' accommodation for bookings of 4 days or more.  This is for all rooms booked, in addition to the forfeited deposit, and will be charged to the supplied credit or debit card. 

 

Bookings of 10 nights or more will subject to a charge of 3 nights' accommodation for any cancellation made up to 10 days prior to arrival and 4 nights' accommodation if cancelled less than 48 hours prior to arrival.To amend the dates of your booking, please call us directly using the telephone number contained within the booking confirmation.

 

All amendments made within 48 hours of your arrival date may be charged the equivalent to the cost of one night's accommodation if the room cannot be re-let.  All bookings are considered to be a legal contract once we have received and confirmed a reservation, either in writing by letter or by email and have received your deposit payment or if otherwise agreed, full payment of the total price quoted.  Please be aware that a 5% bank handling charge is applied to all credit card transactions for final balance payments.

Group bookings are subject to special booking conditions.

We strongly advise that cancellation insurance cover is taken out to cover you for cancellation due to unforeseen circumstances.

Insurance

UK Holiday Protection

 

We have teamed up with travel insurance specialists, P J Hayman & Company, to bring you a travel insurance policy specially designed for UK holidays

Cancellationplan Insurance.

You can get an instant quote and immediate cover online:

Please note, when you enter the Cancellationplan website you will be dealing with P J Hayman & Company.

Key features:

  • For people of ALL ages

  • No medical screening

  • Premiums based on the total holiday cost (up to £4,000* maximum)

  • Option to pay extra to delete the claims excess

  • Loss of deposit, cancellation and curtailment cover

  • Medical repatriation, personal accident, personal liability, personal possessions & personal money, travel disruption and ‘unexpected events’ cover

  • FREE vehicle breakdown cover

  • 24 hour emergency medical assistance – UK helpline * For holidays over £4000, please call us on 02392 419 042.

 

Full terms and conditions of the cover can be found in the policy wording which is available from the Cancellationplan Insurance website.

Cancellationplan is a trading name of travel insurance specialists P J Hayman & Company Limited

who are authorised and regulated by the Financial Conduct Authority (Register number 497103)